Department: BO team Location: Hanoi Job Responsibilities 1. Project Handling and Processing - Receive and process customer requests; - Coordinate with internal teams (PMO, Engineering, BD, Purchasing) to verify customer requirements; - Manage selling prices and gross margins based on cost structure; - Prepare and issue quotations and sales contracts to customers; - Receive and verify POs, confirmations, and pre-orders from customers; - Submit purchasing requests to the Purchasing team; - Coordinate with Purchasing for delivery arrangements and with Accounting for VAT invoicing; - Follow up with customers on pending or ongoing projects; - Monitor and track the status of all submitted quotations. 2. Customer Care and Relationship Management - Maintain and develop relationships with customers (Vietnamese staff); - Propose and recommend promotional programs to customers; - Understand and anticipate customers’ business needs in the upcoming period. 3. Issue Resolution (under Team Manager’s guidance) - Handle pricing-related issues (standard pricing, new pricing, discounts, support pricing); - Resolve product-related issues (incorrect items, delivery delays, temporary solutions, etc.); - Address documentation issues (EPE, invoicing, payments, pending projects); - Handle customer complaints. 4. Data Management - Maintain and store project-related information on the company drive. 5. Reporting - Prepare weekly reports; - Report on the actual status of each project; [Requirements] Work Experience & Qualification, Competencies - University/ College graduate; - At least 3 years of working experience at the similar position; - Good at English, MS Office; - Ability in pressure working environment, individual or team work; - Having working experience in Sales position is an advantage. - No age limit Benefits - Gross Salary: negotiate - Long-term bonus, excellent employee bonus, 13th month salary, holiday bonus, Tet bonus - 1 paid leave on Company foundation date - Contribute SHUI with a high percentage. Bonus with PVI insurance - Active & young working environment - Every 2 years of consecutive working will be added 1 more full paid annual leave - Annual Company trip and other Teambuilding activities Working Time & Location - Working time: 8:30 to 17:30 from Monday to Friday - Working Location: 2nd Fl, A Tower, Golden Palace Building, Me Tri St, Tu Liem, Hanoi