Purpose and Objective of the Position: Support the Sales Manager in monitoring business performance and sales operations. Analyze business data, prepare reports, and provide insights to support business performance evaluation and improvement. Build and maintain effective working relationships with relevant authorities and organizations at Cam Ranh International Airport to support smooth business operations and compliance with applicable requirements. Essential Job Duties and Responsibilities: Business Analysis & Reporting - Collect, consolidate, and analyze business data, including sales, KPIs, customer traffic, and other relevant indicators, to prepare periodic reports. - Monitor performance against targets, analyze variances, and provide insights to support the Sales Manager in evaluating business performance. - Identify issues, trends, and opportunities based on actual data, and recommend improvement actions for the Sales Manager’s consideration. - Coordinate with Sales Supervisors and relevant departments to collect and verify data and ensure the accuracy of reports. Airport Relations & Business Coordination - Coordinate with relevant airport authorities and organizations on store operational matters to support smooth business operations and compliance with applicable requirements. - Follow up on, communicate, and coordinate the implementation of notices, requirements, or regulations issued by airport-related authorities that affect Branch operations. - Report significant issues arising from external coordination to the Sales Manager/Head of Branch. Sales Operations Support - Support the Sales Manager in managing the Sales team and daily store operations. - Supervise and coordinate with Sales Supervisors to ensure that sales plans, operational requirements, and instructions are properly implemented. - Act on behalf of the Sales Manager on matters within the assigned or delegated authority. Other Responsibilities - Perform other duties and responsibilities as assigned by Management. [Requirements] - Educational Requirements: College/University graduate or equivalent. - Work Experience: Minimum 3 years of experience in retail, customer service, operations, or related fields; supervisory or coordination experience is preferred. - Equipment/Tools: Proficiency in MS Office, especially Excel; familiarity with POS and company reporting/operational systems. - Critical Skills: Strong data analysis, reporting, communication, coordination, problem-solving, and relationship-building skills. - Languages: Good working proficiency in English, with strong communication skills.