Air Tiger Express Logistics Vietnam, branch of a long-established USA logistics company, is now looking for an Operation / Documentation staff for Hai Phong office. What you will be working on: • To be well familiar with AMS / ACI filing process for all shipments to TPS/CAN ports sector. • To be responsible for the operational results and administration of all containers services, traffic and network connections, provide the highest level of service at the lowest cost. • To provide a consistently high level of service to internal and external customers. • Minimize risk by dealing with vendors and carriers to reduce delays, diminish claims and maintain security. • Handling claims, complaint and queries and proactively following through to resolution for Customer satisfaction purpose. • To offer schedule information, service parameters, and release and cut-off information, shipping instructions (bookings), changes in destination, delays in transit, and customer inquiries or complaints. • To respond in a timely manner to queries (both internal and external) pertaining to export documentation issues and to strive at all times to meet established quality guidelines. [Requirements] • At least 02-year-experience of similar job in logistic/forwarder company. • Experience in using system for bookings, documentation, intranet. • Experience with all aspects of operation procedures. • English: Intermediate level • Knowing Chinese is an advantage Benefit: • Competitive salary with performance-based incentives and annual salary reviews. • Comprehensive benefits package (healthcare, retirement plans, etc.). • Career development and training opportunities. • Dynamic and collaborative work environment. Working location: • MB Hai Phong, No.6, Lot 30A, Le Hong Phong Str, Gia Vien Ward, Hai Phong, Viet Nam