1. Operation - Handle sea export shipments from booking to cargo departure and file closing. - Coordinate with shipping lines, overseas agents, trucking vendors, and related parties. 2. Documentation - Prepare and process export documentation accurately and timely. - Ensure compliance with customer and company requirements. 3. Customer Service - Follow up shipment status and provide timely updates to customers. - Resolve operational issues and maintain service quality. 4. Reporting & Others - Update systems and prepare reports as required. - Support continuous improvement activities and perform other tasks assigned by the Manager. [Requirements] 1. Minimum 4-5 years of hands-on experience in Booking, Customer Service, or Documentation within a Freight Forwarder. 2. Good at English 3. Proficiency in MS Excel is highly desirable. 4. Strong problem-solving abilities, high attention to detail, and a customer-centric attitude. 5. CV in English. Vietnamese is unacceptable. *Benefits - Attractive salary - Young international working environment - Boss and colleagues are highly supportive and friendly - Working time: 8:00 - 17:00, from Mon-Fri. 2 Saturday mornings WFH per month. - Annual salary review - The 13th salary, profit sharing bonus - Social, Health, Unemployment insurance - Accident 24/7 insurance - Annual health checking - 12 days of annual leaves and 2 days of summer leaves - Complimentary lunch provided by the company. - Company bus provided within Hai Phong urban areas