PLEASE READ CAREFULLY. LET US KNOW WHICH SHIFT YOU PREFER: Working Time: 40 hours/week. Monday – Friday. Work in shifts depending on teams you apply for: i. Split shift: 08:00 AM – 12:00 PM (onsite) THEN 08:00 PM – 00:00 AM (wfh) ii. Rotational shift within a week: Day: 09:00 AM - 06:00 PM (onsite) AND 01:00 PM - 10:00 PM (onsite) Office: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12) The Implementation Specialist/Consultant communicate with our customers’ trading partners, collecting the information necessary to enable the trading partners to be onboarded in a timely manner and to set up web-based Trading Partners. As an Implementation Specialist/Consultant, you will: Configure setup, partner relations, cross references, etc. Set up clients with new Trading Partners via a portal. Gather information from new trading partners. Provide the mapping team with the analysis required to build a new map. Build/Maintain Trading Partner records Coordinate with multiple internal teams to ensure the target go-live date for the customer is met Participate in problem solving activities and escalate issues to relevant teams Report to team management as well as involved project coordinators [Requirements] • Proficient in English • Strongly knowledgeable in analyzing and solving problems • Strong customer service etiquette and customer courtesy • Familiar with Microsoft Office • Demonstrates the ability to work effectively in AI‑augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability. • Identifies automation opportunities within existing processes A plus if you have: - Skilled in fit-gap analysis, working with flat files such as xml, json, csv data formats - Understanding of ERP systems • Must be able to manage time efficiently, prioritize tasks, and work well in a team setting, to reach team and department goals