1. Quotation & Pricing - Prepare Freight quotations (Ocean & Air) based on customers' requirements and Incoterms. - Submission bidding monthly/ quarterly or annually. - Coordinate with Pricing team and Overseas offices to obtain competitive rates. 2. Customer relationship management - Maintain relationships with existing customers to ensure business. - Handle customers' inquiries and resolve Service, quotations, or operational issues promptly and professionally. - Provide other support to enhance service quality and customer satisfaction. 3. Vendor & internal coordination Coordinate with Trucking vendors, Customs brokers and relevant internal teams to arrange trucking and customs clearance services when required. 4. Contract & report - Prepare and process Service contracts in accordance with Company internal procedures. - Report or doing tracking shipment, following customers’ or manager’s request. 5. Payment follow-up - Follow up our imcumbent customers' payment plan to report timely to Managers and minimize overdue status. [Requirements] - University degree - Having 5 years of experience in Customer Service/Operations within Freight Forwarding or Logistics. - Good knowledge of Ocean Freight, Air Freight and Incoterms. - Good communication and customer service skills. - Ability to work under pressure and independently . - Good command of English (email communication and documentation). Korean speaking is an advantage BENEFITS • Attractive salary • Young international working environment • Boss and colleagues are highly supportive and friendly • Working time: 8:00 - 17:00, from Mon-Fri. 2 Saturday mornings WFH per month. • Annual salary review • The 13th salary, profit sharing bonus • Social, Health, Unemployment insurance • Accident 24/7 insurance • Annual health checking • 12 days of annual leaves and 2 days of summer leaves • Laptop provided