The Opportunity This role reports to the Manager, Trucking & Warehouse (based in Ho Chi Minh City) and is a senior, high-autonomy position: you are expected to be the go-to person in Hanoi, capable of resolving day-to-day issues independently, and proactively improving how the team works Daily Operations & Execution - Coordinate domestic trucking bookings: trucking only, or trucking attached to ocean and air shipments across Vietnam, including EXW pickups, port runs, and cross-dock moves. - Fulfill ad-hoc trucking, CFS, and storage service requests from internal teams and clients. - Track shipment and warehouse milestones, ensuring Flexport systems are updated accurately and KPIs are met. - Act as the first point of contact for on-site issues in Hanoi, resolving delays, exceptions, and service issues directly with vendors and warehouse operators before escalating. Warehouse & CFS Operations - Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency. - Identify operational bottlenecks in warehouse workflows and recommend practical improvements. Vendor Management - Maintain and grow relationships with domestic trucking, CFS, and warehouse vendors in the Hanoi/Northern Vietnam region. - Lead vendor onboarding, including collecting documents, negotiating rates, and building service profiles. - Own and maintain the domestic trucking and CFS rate database, keeping Flexport's systems accurate and up to date. - Monitor vendor performance, flag quality or reliability issues, and drive corrective action. SOPs, Reporting & Process Improvement - Design, document, and maintain SOPs for daily trucking, CFS, and warehouse operations at the Hanoi site. - Build and maintain regular operational reports and dashboards to track performance, cost, and service KPIs. - Proactively identify opportunities to automate repetitive tasks or build lightweight tools/platforms that improve team productivity. - Share best practices and process documentation with the wider team to standardize ways of working across locations. New Business Support - Support RFQ responses for domestic trucking and CFS/warehousing by gathering vendor rates and capacity information. - Partner with the Manager, Product team (Ocean/Air), and Demand team on solution design and costing for new client opportunities. - Prepare rate sheets and trucking/warehousing lane summaries for client proposals. [Requirements] What We're Looking For - Bachelor's degree in logistics, supply chain, business, or a related field. - 3–5+ years of experience in trucking, freight forwarding, warehousing/CFS, or logistics operations, with at least 1 year in a role requiring independent ownership. - Hands-on experience with warehouse and CFS operations is required; experience setting up or improving CFS workflows is a strong plus. - Demonstrated experience building or improving SOPs and operational reporting in a previous role. - Genuine interest in automation and process improvement — comfortable with Excel/GSheet formulas, macros, or basic tools/scripts; experience with TMS or building simple internal tools is a plus. - Familiarity with Vietnam's domestic trucking and warehousing/CFS market, especially in the Hanoi/Northern region. - Fluent working English (able to lead calls and written communication with overseas teams). - Proactive, solutions-oriented communicator who flags problems early and drives resolution without needing close supervision. What You'll Gain - Hands-on expertise in domestic trucking operations and Vietnam's logistics ecosystem. - Direct exposure to vendor management, RFQ processes, and new business solutioning. - A clear growth path as Flexport Vietnam scales. - Mentorship from experienced operations leads and cross-functional exposure to ocean, customs, and account management teams.