Job Description Responsible for managing and directing all activities of the Customer Service department, ensuring smooth order processing, import-export, and delivery operations. Collaborating closely with teamate and other departments to optimize operational processes and financial/revenue reporting. Responsibilities: Order & Delivery Management • Receive purchase orders, closely monitor inbound shipment schedules, and proactively plan warehouse arrangements. • Plan, organize, and coordinate delivery schedules for customers, ensuring compliance with committed timelines. • Verify information and issue invoices to customers. • Directly receive and resolve customer requests, inquiries, or arising issues during the delivery process. Team Management & Internal Operations • Assign tasks, manage, and supervise the CS team to ensure timely completion of monthly routine operations. • Control and take responsibility for internal tasks: reconciling accounts payable with suppliers, performing month-end closing procedures, and preparing complete and accurate bank payment documentation. Data Management & Reporting • Continuously monitor order statuses, update inventory levels, and generate reports tracking the flow of goods. • Coordinate closely with the Sales and Finance departments to provide data, cross-check figures, and execute reports related to business activities and periodic revenue. • Consolidate, analyze data, and complete regular departmental performance reports (Monthly / Quarterly / Yearly) for submission to the Board of Directors. [Requirements] Vietnamese Nationality, Female age from 25 - 35 years old Experience & Expertise: • Proven experience working as a Customer Service Team Leader or Manager. • Experience working in trading, Import-Export, or logistics. High preference is given to candidates with experience handling electronics, machinery, or equipment. • Deep understanding and solid knowledge of import-export procedures, documentation, and freight forwarding. Language & Skills: • English: Fluent in 4 skills (Listening, Speaking, Reading, Writing) to directly process documentation and communicate smoothly with international partners and customers. Good command of Chinese is an advantage • Leadership skills: Ability to coordinate, motivate, and effectively supervise team performance. • Problem-solving skills: Agile and tactful in handling customer complaints or arising logistics incidents. • Computer skills: Proficient in MS Office (especially Excel) and order management/ERP software (if applicable). Job Benifits: • An international, professional working environment with regular use of English. • Full insurance benefits (Social, Health, and Unemployment Insurance) in accordance with the Labor Law. • Other benefits: Periodic health check-ups, annual company trips, etc. CV Request: English or Chinese