Direct Report: General Director / Deputy General Director – Traffic Alliance Work Location: Vietcombank Tower, No. 5 Me Linh Square, Saigon Ward, Ho Chi Minh City INTRODUCTION Chicilon Media Group invites senior talent with extensive expertise in the Vietnamese KOL/KOC and Influencer ecosystem, MCN networks, and digital platform partnerships to apply for the position of Resource Operations Director – Traffic Alliance. This role is responsible for establishing and managing the Resource Operations Department, which encompasses KOL/KOC management, MCN relationship development, digital platform alignment, and resource execution fulfillment. The primary objective is to build a reliable, stable, and highly executable partner ecosystem that supports the Account team in business growth while guaranteeing smooth project delivery on schedule and within strict quality standards. JOB DESCRIPTION Team Leadership & Operational Governance: Build, train, and manage the KOL/KOC operational team; establish standard operating procedures (SOPs), KPIs, and performance benchmarks. KOL/KOC & Influencer Network Management: Expand and oversee the Creator ecosystem; lead sourcing, qualification, negotiation, contracting, and relationship management. MCN & Production Partnerships: Establish and maintain strategic ties with MCNs, talent agencies, and production houses; negotiate favorable pricing, SLA terms, and campaign resource allocation. Digital Platform Liaison: Serve as primary liaison with social, advertising, and content platforms; stay current on platform policy updates, troubleshoot technical/account issues, and leverage platform support resources. Database Architecture & Management: Build, update, and govern a transparent, accurate database of creators and vendors ready for fast deployment. Pre-sales Solution Support: Recommend tailored creator mixes matching brand objectives; supply accurate rate cards, cost structures, and feasibility data for pre-sales proposals. Execution & Commitment Assurance: Monitor creator fulfillment against contractual obligations; control timelines, content output quality, and resolve operational bottlenecks swiftly. Procurement & Financial Settlement: Oversee media buying costs, resource expenditure, and vendor payment flows; collaborate with Finance to safeguard project gross margins. Quality Control & Resource Optimization: Regularly evaluate partner performance, data authenticity, and delivery reliability; implement creator rating, filtering, and backup resource systems. [Requirements] CANDIDATE REQUIREMENTS Minimum 5 years of experience in Influencer Marketing, MCN operations, digital media partnerships, or media resource management; at least 3 years in a management or core operational leadership role. In-depth understanding of the Vietnamese KOL/KOC and MCN landscape; verified track record in media resource allocation and partner management. Comprehensive technical and commercial understanding of major social media and digital ad platforms in Vietnam; direct experience interfacing with platform partner management or operational support teams. Mastery of the end-to-end KOL/KOC workflow: sourcing, negotiation, contracting, brief alignment, scheduling, content review, publishing, acceptance, and financial settlement. Strategic mindset to curate creator mixes based on brand targets, audience demographics, content quality, pricing efficiency, and fulfillment probability. Multitasking excellence across complex, multi-campaign environments; adept at cross-functional coordination between Account teams, Execution teams, and external vendors. Strong commercial negotiation skills and cost-control mindset; ability to balance creator quality, campaign effectiveness, and project profitability. Professional fluency in Vietnamese; business-level communication skills in English; Chinese proficiency is a plus. Prior experience at established MCNs, Influencer Marketing agencies, Digital Agencies, or digital platform partner networks is highly preferred. REMUNERATION AND CAREER DEVELOPMENT Competitive executive package aligned with scope of responsibility and proven capability. Final compensation and performance bonuses will be negotiated during interviews. Full access to Chicilon's corporate infrastructure and cross-business synergies to drive operational excellence. APPLICATION DOSSIER 2–3 Key Resource/Operations Case Studies: Detail campaign requirements, resource allocation models, operational responsibilities, and campaign fulfillment metrics. Network Overview: Presentation of familiar creator tiers, MCN connections, and platform partnership experience. 90-Day Operational Plan: Detailing team setup, resource auditing/expansion strategy, SOP establishment, and support frameworks for active client projects.