This position is responsible for controlling the capacity and updating information (flight schedule, service parameters, booking confirmation with cut-off time, delay, or routine change etc.) timely and correctly. This position will conduct daily assigned job following SOP, ISO requirements. This position will make reports as requirements. Duties and Responsibilities Capacity controlling in a timely and correct manner. - Place booking with suppliers as per guidelines from department’s direction and sales quotations. - Trace cargo with airlines, warehouses to keep customers informed of any changes in schedule/product compared to original one. - Promptly respond to internal/external parties' inquiries. - Monitor and maintain a consistently high level of communication with all relevant parties. Daily assigned job. - Follow closely shipments data on Daily plan app and arrange capacity, flight schedule according to each shipment/ customer/ sales’ requirements. - Input the procurement data on Daily plan app correctly and timely. - Follow SOPs/instructions of Superiors. - Involve in daily control of bookings, space for dedicated accounts following Superiors’ instructions. - Timely input cost in UFS system in proper way and precisely. - Negotiate with Airlines/Suppliers/Partners for ad hoc rate. - Take part in training courses as per Superiors’ guidelines. - Others as assigned by direct Superior. Reports Make reports of all kinds related to assigned tasks/accounts, and so on (UFS, capacity, flight matrix, irregular reports, etc.) and submit to Superiors timely. Provide reports to Sales if requested. Email Monitor of email, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received. [Requirements] Education and Experience  - Bachelor's degree in foreign Trade, Economic, Business Administration or equivalent. - Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes, procedures, and practices with at least one (1) year of experience in the same industry. - Experience in flight bookings. - Knowledge of KWE’s products and services is preferred. Required Skills/Abilities - Good at MS office (Word, Excel, Power point….) - Intermediate English skill (4 skills), additional language should be an advantage. - Being able to work under high pressure. - Good Communication, Interpersonal skills & negotiation skills- verbal and written. - Good Problem analysis and problem-solving. - Attention to detail and accuracy. - Data collection and ordering. - Customer service orientation. - Adaptability, Initiative. Working Conditions and Benefits: - Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City - Working time: 8:00 – 17:35 Monday - Friday. - Annual Leave: 1 day/month (after probation time) - Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus) - Annual Salary Increase: once per year - Performance Assessment: twice per year (fixed in April and October) - Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance - WFH Policy: work from home up to 2 days per week after 6 months of employment - Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.