• Serve as the first point of contact for clients, attorneys, and external parties via incoming and outgoing calls. • Professionally screen and direct calls to solicitors, paralegals, and legal staff. • Schedule consultations, appointments, and internal meetings. • Collect and accurately document client information while maintaining confidentiality. • Provide general information regarding legal services, procedures, and office policies (without offering legal advice). • Route messages, documents, and inquiries to the appropriate departments or legal personnel promptly and accurately. • Manage client intake communications and update case-related information as instructed. • Maintain call logs, appointment calendars, and client records in accordance with firm procedures. • 2+ years of experience in sales, telesales, leads generation for English-speaking clients [Requirements] • Minimum 2 years’ experience in customer service or a receptionist role. • Strong communication and interpersonal skills. • Ability to work quickly and efficiently to handle calls. • Proficient in Microsoft Office and office equipment. • Excellent time management and multitasking abilities. • Detail-oriented with strong organisational skills. • Legal or professional services experience preferred. • Fluency in English is required; proficiency in additional languages is an advantage. Working Hours: • Weekdays: 6 AM - 2 PM Vietnam time