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CÔNG TY TNHH AIT WORLDWIDE LOGISTICS VIỆT NAM
Hồ Chí Minh · On-site
Senior Customer Services Coordinator – Air Export
Air Cargo ProceduresAir Freight LogisticsPayment ProcessLogisticsImport Export
Work Information
Work Days
Monday – Friday
Work Hours
9:00 AM – 6:00 PM
Work Type
On-site
Paid Leave
12+ days / year
Contract
Full-time (Permanent)
Insurance
Social & Health Insurance
Về vị trí này
Receive and process air export bookings from customers, the Sales team, and overseas agents.
Coordinate with the Pricing team to secure bookings with airlines and co-loaders, send booking confirmations to customers, and update flight schedules to overseas agents.
Prepare draft HAWBs and manifests for the airport operations team and customers for checking and confirmation.
Send pre-alerts and shipping documents to destination agents within the required timeframe.
Perform FWB/FHL data transmission through airline systems, ensuring accuracy and timely submission.
Monitor flight schedules and shipment status, providing timely updates to customers, overseas agents, and relevant internal departments.
Coordinate the verification of freight charges, surcharges, and other shipment- related costs; prepare and issue debit notes to customers and relevant departments.
Attend meetings with customers and airlines when required.
Monitor market freight rates and industry trends to support pricing and operational activities.
Manage, assign tasks to, train, and supervise junior team members to ensure work quality and e iciency.
Proactively handle operational issues and coordinate with relevant parties to ensure smooth shipment execution.
[Requirements]
Bachelor's degree in Logistics, International Trade, Import-Export, or a related field.
At least 5 years of experience in Air Export operations at a Logistics/Freight Forwarding company, preferably in a similar position.
Strong knowledge of air export procedures, booking processes, and air freight documentation.
Experience with FWB/FHL data transmission through airline systems.
Good command of English, particularly written communication and email correspondence with overseas agents.
Strong coordination, problem-solving, time-management, and multitasking skills.
Good leadership skills with the ability to train and supervise junior staff.
Proactive, detail-oriented, responsible, and able to work under pressure.
Benefits
Bonus: Theo quy định công ty