JOB PURPOSE Human Resources Team Leader (C&B ) coordinates and oversees C&B activities for both Vietnamese Staff and International Staff. The role works closely with relevant stakeholders to support accuracy and compliance across payroll, insurance, tax, labor contracts, Work Permits/Visas, while contributing to process improvements and a better C&B service experience through the ticketing system and internal communications ROLES & RESPONSIBILITIES A. Team Management & Operational Leadership Lead, coach, and coordinate with team members, including workload allocation, task monitoring, and performance follow-up. Maintain clear C&B SOPs, monitor operational risks, and support timely actions to resolve issues. B. Payroll, Tax & Benefits Management Oversee payroll, tax, insurance, final payment, and benefit processes for Vietnamese and International staff. Review C&B data, support salary and budget planning, and drive process improvement and compliance. C. Mobility, Compliance & HR Administration Oversee labor contracts, employee administration, and HR records in line with labor law and company policies. Monitor key changes in Labor, PIT, Social Insurance, and International employee regulations and support related updates. Maintain appropriate controls to minimize payroll, tax, insurance, and employee administration risks. Supervise HRIS updates, employee records, leave management, and document filing. Coordinate with relevant authorities and support internal and external audits. D. Ticket Management, Employee Relations & Communication Oversee the C&B ticketing system, monitor SLA performance, and identify recurring issues for process improvement. Support complex employee and Line Manager cases, and provide guidance on C&B policies and related matters. Coordinate with HR, Finance, Operations, Recruitment, and external vendors to resolve C&B matters. Prepare regular C&B reports and provide insights on service performance, compliance, and key operational issues. Review C&B communications, policy updates, and employee guidelines before release. [Requirements] Nationality: Vietnamese national. Education: Bachelor’s degree in Human Resources, Business Administration, Economics, Law, Finance, or related fields. Experience: At least 4–5 years of overall C&B experience, with at least 1–2 years in a Senior/Team Lead/Supervisor role managing payroll and C&B operations for both local and foreign expats/teachers. Language: Fluent in English (both written and verbal) for daily communication with foreign staff and line managers. Technical Skills: Solid understanding of Vietnamese Labor Law, PIT Law, Social Insurance Law, and regulations related to foreign labor in Vietnam (Work Permit, TRC, Visa). Advanced Excel skills (complex formulas, Pivot Tables, data analysis). Experience with HRIS systems and Helpdesk/Ticketing software is a plus. Soft Skills & Competencies: Strong leadership, task delegation, and team coaching skills. High level of accuracy, attention to detail, and data confidentiality. Customer-service mindset with strong problem-solving and dispute-resolution skills.