• We are looking for someone who can think through a degraded situation, such as a fully booked flight, a customs hold, or an exceeded time window, and build the exception-based solution that gets the shipment there anyway. If you join us, you will not be a voice reading a checklist. You will independently manage our most critical shipments, including outside standard business hours and through a structured weekend on-call rotation. You will be trusted to make the call on NFO, OBC or dedicated aircraft charter, and to keep the client informed while you do it. • We operate with a documentation-first mindset. Speed matters, but speed without a clean AWB, a valid ATA carnet, or the right dangerous-goods paperwork creates a shipment that gets stopped at the worst possible moment. Customs is not an afterthought. It is mastered without a safety net, and you will manage customs brokers and liaise directly with customs authorities in France, Europe and the United States. • The work itself spans the full lifecycle of a shipment. You will handle booking, pickup, documentation, customs and delivery end to end, and you will follow it through to the moment it lands rather than handing it off at the first sign of friction. • You will be encouraged to challenge the standard routing, propose the better solution under constraint, and take responsibility for the outcome. • You will also mentor junior team members directly on live shipments, not in a classroom. • You will join the team in a modern office in Ho Chi Minh City, working day to day alongside the crew that handles this class of shipment. • You should be comfortable owning a decision under real pressure, reasoning through customs constraints, and understanding why one routing choice matters over another. • You do not need to know every trade lane on day one, but you must care about doing it properly when it counts. What we offer is not a generic forwarding job. It is a seat on the team handling the shipments other agents would escalate, with direct exposure to AOG, luxury and aeronautics freight flows, and to international counterparts across France, Europe and the United States. The on-call rotation is paid, and compensation reflects the responsibility of the role. If you care about getting the impossible shipment there on time, about doing it properly under real pressure, and about growing with a company that is scaling fast across Europe, we would like to talk. • We handle time-critical freight, not routine bookings • AOG, OBC, NFO and charter: you own the exception, not just the standard flow • You work the full file end to end, not just one leg of it • Speed matters, but the paperwork has to hold every time • Night shifts and a paid weekend on-call rotation are part of the deal • Modern office in Ho Chi Minh City, real room to grow as we scale across Europe • Escalations included, hand-holding not included [Requirements] MUST-HAVE • Minimum 3 years in time-critical air freight forwarding, freight brokerage, or international express • Professional fluency in English, spoken and written, nonnegotiable • Available for night shifts • Available for the paid weekend on-call rotation • Proven track record independently handling AOG, OBC, or charter operations NICE-TO-HAVE • Familiarity with the CDG airport ecosystem (handlers, airlines, customs agents) • IATA DGR Category 6 certification • Experience in luxury or aeronautics freight flows • Comfort with digital tools / data-driven environments RECRUITMENT PROCESS • HR screening call, 30 min, video • Interview with Ops leadership, real AOG case study • Final interview with leadership, culture fit and decision