Job Summary: The Senior Air Freight Manager is responsible for managing and expanding the Air Freight business by driving operational excellence, service quality, commercial growth, and financial performance. The role leads Air Freight Operations, Procurement, and Customer Service activities, develops strategic relationships with airlines and business partners, and supports the execution of business growth initiatives. Working in partnership with the Head of Air Freight and cross-functional teams, the incumbent will ensure the achievement of business objectives and strengthen the company's market position. Scope and Accountabilities: 1. Leadership & Team Management Provide leadership and direction for the Air Freight business. Drive organizational effectiveness, employee engagement, and team performance to support sustainable business growth. Develop talent pipelines and succession plans while fostering a culture of accountability, collaboration, and customer focus. 2. Business Development & Commercial Support Support the achievement of Air Freight growth targets through customer retention, business development, and strategic account expansion. Partner with the Sales team on RFQs, customer presentations, solution design, and key account management. Identify market opportunities and recommend strategies to increase volume, revenue, and profitability. Monitor market trends, airline capacity, pricing movements, and competitor activities. 3. Carrier Management & Procurement Develop and maintain strong relationships with airlines, GSAs, overseas offices, and strategic partners. Negotiate competitive rates, space allocations, and service agreements with carriers and vendors. Drive procurement initiatives to enhance buying performance, service reliability, and profitability. Ensure effective vendor management and performance monitoring. 4. Operations & Customer Service Excellence Oversee Air Freight operational performance to ensure service quality, productivity, and compliance with company standards. Ensure timely and efficient shipment execution while maintaining high levels of customer satisfaction. Work closely with Operations and Customer Service teams to resolve escalations and improve service delivery. Drive process improvement initiatives to enhance efficiency and customer experience. 5. Financial & Performance Management Manage Air Freight profitability through effective pricing, procurement, cost control, and productivity improvement initiatives. Review operational and commercial KPIs and implement corrective actions where required. Prepare business performance reports, forecasts, and recommendations for the Head of Air Freight and Management. Support annual budgeting and business planning processes 6. Compliance & Governance Ensure compliance with company policies, SOPs, regulatory requirements, and industry standards. Maintain adherence to aviation security, customs, and freight forwarding regulations. Support internal audits, compliance reviews, and risk management initiatives. 7. Other Duties Perform other duties and responsibilities as assigned by the Head of Air Freight and Management. [Requirements] Bachelor's Degree in Logistics, Supply Chain, International Trade, Business Administration, or a related field. Minimum 8 years of experience in Air Freight/Freight Forwarding, with at least 3-5 years in a managerial or leadership position. Strong knowledge of international air freight operations, carrier management, procurement, pricing, and customer service. Proven experience in airline negotiation, space management, and strategic vendor relationship management. Strong commercial acumen with the ability to drive revenue growth, profitability, and customer retention. Strong analytical, problem-solving, and decision-making skills. Excellent communication, stakeholder management, and customer relationship management abilities. Proficient in English, both written and spoken. Knowledge of IATA regulations and air cargo market dynamics is an advantage.