YOUR RESPONSIBILITIES WILL INCLUDE • Process customer orders accurately and in a timely manner, ensuring smooth order fulfillment from order entry through delivery. • Prepare and process customer quotations accurately and within the required timeline. • Monitor and follow up on open orders, backorders, and pending deliveries to ensure timely resolution. • Maintain close communication with customers and provide timely updates on order status, delivery schedules, and other relevant matters. • Handle customer inquiries and complaints, including quality issues, pull-in/push-out requests, delivery delays, and other order-related matters. • Proactively identify issues, coordinate with relevant internal teams, and provide effective solutions to meet customer requirements. • Work closely with Sales, Operations, Finance, Engineering, and other internal departments to resolve issues and ensure smooth business operations. • Maintain strong and professional customer relationships through effective communication, proactive follow-up, and excellent customer service. • Maintain accurate and up-to-date records of customer interactions, including inquiries, requests, complaints, and follow-up activities. • Collaborate with team members to identify operational issues, propose solutions, and participate in projects to improve operational efficiency and customer service. • Support continuous improvement initiatives and contribute to overall sales and operational effectiveness. [Requirements] WHAT WE WILL BE LOOKING FOR IN YOU • Bachelor’s degree in mechanical engineering, Industrial Engineering, or a related field. • At least 1 year of relevant working experience is preferred. Fresh graduates with strong potential and relevant internship/project experience are also welcome to apply. • Strong communication, negotiation, and problem-solving skills. Draft JD for AM assistant • Strong customer-service mindset with a proactive, responsible, and solutionoriented approach. • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines. • Good numerical and analytical skills, with the ability to accurately calculate discounts, invoice totals, percentages, bonuses, and other commercial figures. • Good business acumen and understanding of financial concepts and commercial transactions. • Ability to understand and communicate product and technical information effectively. • Ability to work independently with minimal supervision while also being a strong team player. • Confident and effective communicator with the ability to work with customers and internal stakeholders at different levels, including management. • Good at verbal, written, and presentation skills in English. • Korean language skills are an advantage. • Positive attitude, willingness to learn, and ability to adapt to a fast-paced and dynamic working environment.