Panasonic Appliances Vietnam is looking for a qualified candidate to join the Customer Service under the Quality Assurance Department. The successful candidate will be responsible for the following duties: Key Responsibilities • Handle customer claims and market quality issues. • Analyze market quality data to evaluate market quality status. • Collaborate with other departments to analyze market claims and conduct on-site inspections at customers’ homes when necessary. • Develop technical instructions. • Perform other related tasks as assigned by the Supervisor/Manager. [Requirements] • Candidates who have graduated from a technical/engineering university and have working experience in Quality Assurance (QA) are preferred. • Basic proficiency in Microsoft Office: Excel, PowerPoint,… • Willingness to travel domestically and overseas when required. • English proficiency is mandatory. BENEFITS • Competitive salary package with an annual salary review and performance bonuses twice a year. • 100% of the salary during the probationary period. • Personal health insurance package. • Various allowances, including living support allowance and language allowances (English & Japanese). • Various training programs provided by the company and Panasonic Group. • Company bus transportation to/from the factory. • Career development opportunities through the company’s internal recruitment program.