- Handle general inquiries related to cards and Voice of Customer (VOC) feedback. - Perform tasks assigned to the Maintenance team, including but not limited to: + Card issuance services (reissuance, additional issuance, family card issuance, and manual renewal) for host 8161. + Process refunds or cancellation of fees in response to customer complaints (if any). + Manage hold/un-hold transactions (from ANZ) and handle balance-related matters for secured cards. + Register and process installment conversion requests. + Conduct appraisal for Flexi Cash applications. + Address other ad-hoc tasks as needed to support business operations. - Respond to SMS inquiries and address related complaints (if any). - Support system enhancements when required. - Serve as a backup for the checker’s role when necessary. - Conduct monthly Self-Inspection to ensure compliance and operational integrity. [Requirements] • Minimum of 1 years of experience in card services or banking. • Bachelor's degree in finance, business administration, or a related field is preferred. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work collaboratively in a team environment. • Proficient in Microsoft Office Suite and related software. • Knowledge of banking regulations and compliance is a plus. • Attention to detail and a strong focus on accuracy. • Fluency in English; knowledge of Korean or Vietnamese is an advantage.