KEY RESPONSIBILITIES *Responsibilities: - Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries. - Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management. - Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth. - Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards. - Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience. - Ensure all VIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements. Maintain strict confidentiality and uphold data protection standards in all partner interactions. *Working days: 5 days/week (Vị trí này làm việc xoay ca mỗi 2 tuần/lần) - Day shift: 8.30am - 5.30pm (office working - 2 weeks/month) - Night shift: 5.00pm - 2.00am (work from home - 2 weeks/month) - Weekly off/ Holidays working: assigned by Leader *Salary range: from $500 - Night shift allowance ~ $150/month (~ 10days/month) - Performance incentive ~ $100+/month => Total incomes: from $750/month [Requirements] - Priority for candidates who have experiences in a customer support role or a similar customer-facing position is preferred. - Excellent communication skills, both written and verbal, with a strong command of English & Chinese language. - Empathy and the ability to actively listen to customer concerns, showing genuine care and understanding. - Quick problem-solving skills and the ability to think on your feet in high-pressure situations. - Flexibility to work in rotating shifts, weekend days and holidays (with OT & allowances). - A team player with a positive attitude and willingness to collaborate with colleagues.