Manage and improve Livestream Production Operations across Studio, Technician and Operator/ Standby teams, ensuring reliable service delivery, efficient resource use, competitive production solutions and sustainable operating cost. 1. Operations & Service Improvement · Oversee Livestream Production performance and service quality across Studio, Technician and Operator / Standby teams. · Ensure consistent service quality across BAU, Mega Livestream and other Livestream solutions. · Track and improve key operational metrics including Cost per Session, productivity, utilization, service quality and SLA. · Lead the improvement and upgrade of Livestream production solutions based on customer needs, market trends and operational capability. 2. Capacity & Resource Optimization · Plan studio, manpower and outsourced capacity for daily, peak and campaign demand. · Optimize in-house vs. outsourced resources and identify future capacity gaps. · Guide Production Leads in resource planning and operational preparation. 3. Workforce & Lead Effectiveness · Manage Operator/ Standby workforce planning, coverage, productivity and capability. · Define the right task split across Operator, Technician and other support roles. · Coach Production Leads to strengthen planning, analysis, reporting and operational ownership. 4. Service Delivery & Operational Readiness · Ensure daily operations are ready to meet customer and business requirements. · Coordinate cross-functional support, with stronger readiness checks for major campaigns and high-impact operations. · Step in when issues require management or cross-functional decisions beyond the Lead’s authority. [Requirements] · 5+ years of experience in operations, service operations, production operations or a similar environment. · Strong experience in process improvement, cost control, capacity planning and workforce management. · Comfortable working with productivity, utilization, SLA, capacity and cost data. · Good understanding of livestream or production operations; deep hands-on technical expertise is not required. · Able to manage through Leads, coach team members and work effectively across functions. · Able to understand standard and highly customized livestream services and translate service needs into practical operating solutions. · Experience in livestream, e-commerce, media production or high-volume service operations is preferred.