● Operation Execution -Take full responsibility for the entire process of sea freight shipments, including booking space with carriers, arranging cargo release, and coordinating with shipping lines, agents, and port authorities. -Handle document preparation and verification, including Original Bills of Lading, Commercial Invoices, Packing Lists, and Customs Documentation to ensure accuracy and compliance. -Monitor shipment status in real-time, track vessel ETA (Estimated Time of Arrival) and ETD, and proactively communicate any changes or delays to clients. ● Customer Communication & Relationship Management -Serve as the key liaison for clients, providing regular updates on shipment progress, transit times, and delivery status. -Respond promptly to customer inquiries and resolve service issues or complaints in a professional and efficient manner. -Provide professional advice on import logistics solutions, Incoterms, and customs clearance procedures to clients, maintaining strong and long-term business relationships. ● Local Logistic Service Coordination -Coordinate with loal suppliers to facilitate smooth and timely trucking, customs declaration and clearance processes. -Monitor local supplier to ensure all import declarations are completed correctly, adhering to local customs regulations and tariff classification rules to minimize risks of detention or penalty. ● Cost Control & Documentation Archiving -Verify and reconcile freight invoices from carriers or suppliers. -Maintain accurate and complete operational records, documents, and database in accordance with company policies and retention schedules. [Requirements] • Well understanding of operation process flow of ocean freight, 3 years and above experiences of export operation in freight forwarding • Good verbal and written communication skills and interpersonal skills • Ability to multitask and prioritize daily workload • Result oriented, process driven, self-discipline, well groomed • Education – Diploma and above • Computer literacy – MS Office, Excel, Power point • Language skills: Good in both of Chinese and English