• Keep track of the daily production order arrangement of suppliers, shipping plans, and inspection arrangements to ensure on-time delivery; • Focus on the customer, coordinate and communicate with the internal development/QA QC teams, identify and resolve issues in advance to improve customer satisfaction; • Manage and train suppliers to ensure they follow required processes and meet customer requirements; • Maintain and update the supplier database while improving supplier performance; • Report order progress and other related tasks. [Requirements] • College degree or higher • Nationality: Vietnamese • Fluent in English in listening, speaking, reading, and writing; • Over 5 years of experience as an export order tracking staff, preferably familiar with Hardline products such as Seasonal and Houseware products; • Experience tracking orders with major retail customers in Europe and the US is a plus; • Proficient in Word, Excel, PowerPoint, and other common office software; • Positive, proactive personality, with good communication and teamwork skills.