Sales Operations - Direct and supervise the implementation of sales plans and activities within the assigned region to achieve targets on revenue, growth, market share, product visibility, and display standards. - Coordinate with Key Account Managers (KAM) to execute sales initiatives and ensure effective utilization of assets, POSM, and promotional tools. - Analyze and evaluate employee KPIs regularly, propose corrective actions, and monitor execution to meet objectives. Partner and Market Development - Collaborate with KAM to strengthen partnerships with supermarket chains and explore new business opportunities. - Monitor compliance with contractual agreements, planograms, and display standards. - Ensure product availability and visibility at all points of sale and assess the effectiveness of promotional programs. - Provide market insights and propose action plans to improve competitiveness and drive growth. Team Development - Recruit, train, and evaluate team members to ensure high performance. - Guide and enforce adherence to operational processes and standards, including the use of management applications and reporting systems. Customer Relationship & Service Management - Assess service quality provided to supermarkets (ordering, delivery, returns, stock rotation, handling damaged or near-expiry goods). - Build and maintain strong relationships with supermarket management and resolve complaints promptly and effectively. Budget and Cost Management - Manage and control operational budgets and costs, ensuring efficient resource allocation and cost-effectiveness. Other Responsibilities - Perform additional tasks as assigned by management. [Requirements] Education - Bachelor’s degree, preferably in Marketing or Business Administration. Experience - Minimum 6 years of professional experience, including at least 2 years in a similar managerial role within multinational or large-scale companies in dairy, food, or FMCG (preferably dairy). - Proven experience in managing sales operations for supermarket channels or chain stores. Knowledge and Skills - Strong understanding of brand/category management and business planning. - Excellent analytical, planning, and budgeting skills. - Proficiency in negotiation, presentation, problem-solving, decision-making, recruitment, training, and team building. - Ability to establish and maintain cooperative relationships with customers and partners. - Proficient in MS Office; fluent in English. Other Requirements - Integrity, commitment, and team spirit. - Willingness to travel frequently and work under high pressure, including extended hours when necessary.