PURPOSE OF THIS POSITION: Spartronics Viet Nam is seeking a Program Manager serves as the primary point of contact between the customer and the factory. This role is responsible for managing the entire program lifecycle - from RFQ and NPI to mass production - focusing on customer account management, internal coordination, cost control, delivery performance, and overall customer satisfaction to drive revenue growth and long-term partnership. PRIMARY RESPONSIBILITIES: 1. Customer Relationship & Account Management - Act as the main communication bridge (Single Point of Contact) for assigned customers. - Manage customer requests, escalations, and feedback promptly and professionally. - Maintain and strengthen customer relationships to ensure high satisfaction and retention. - Lead and participate in regular business review meetings (QBR/MBR) with customers. 2. Program Planning & Execution - Manage the full product lifecycle: RFQ → NPI → Mass Production → EOL. - Create project plans, schedules, deliverables, and track progress to closure. - Coordinate cross-functionally with Planning, Production, QA, Engineering, SCM to ensure commitments are met. 3. Cost, Revenue & P&L Ownership - Manage pricing, cost breakdown, BOM cost, and change cost requests. - Monitor program P&L to ensure profitability meets the business target. - Prepare revenue forecasts, demand outlooks, and reports for management review. 4. Change Management (ECO/ECN) - Drive and track all product/process changes (ECO/ECN) with relevant teams. - Assess risks related to BOM, process, tool, or packaging changes. - Ensure proper system updates and timely communication to customers. 5. Delivery, Quality & Performance Management - Monitor customer-related KPIs including Delivery, Quality, Cost, Responsiveness. - Lead cross-functional teams to solve operational issues (line stop, shortage, defect, NCMR, etc.). - Manage demand, forecast, PO schedule, and production slot to ensure OTD ≥ target. 6. Reporting & Data Management - Prepare weekly and monthly customer dashboards including: → OTD & shipment performance → Quality trend & PPM → Inventory & WIP status → Cost saving & open change actions - Maintain accurate customer information in ERP/CRM. [Requirements] REQUIREMENTS: 1. Education - Bachelor’s degree or higher in Engineering, Supply Chain, Business or related field. 2. Experience - From 3–5 years of experience in EMS/PCBA environment as Program Manager / Key Account / Senior Customer Service. - Knowledge of electronics manufacturing processes, BOM, SMT, PCBA, NPI is strongly preferred. - Experience working with international customers is a strong advantage. 3. Others - Strong English communication—verbal and written. - Excellent relationship management and stakeholder handling skills. - Solid project management and problem-solving capabilities. - Customer-centric mindset with high ownership and ability to work under pressure. - Strong multi-tasking and ability to manage multiple projects simultaneously.