1. POSITION OVERVIEW & GENERAL INFORMATION - Job Title: Back Office Specialist / Sales Operations Admin (Korean Speaking) - Salary Package: 15,000,000 VND / month Working Hours: - Monday – Friday: 08:30 – 18:00 (1-hour lunch break: 12:00 – 13:00) - Saturday: 08:30 – 12:30 (Morning half-day only) - Days Off: Saturday afternoon & Sunday Summary: The Back Office / Sales Operations Specialist is responsible for handling end-to-end B2B purchase orders (PO/DO/Invoicing), tracking monthly inventory turnover, verifying customs import documentation (C/O, C/I, CFS, LOA), and acting as the main communication bridge with Korean Headquarters (HQ), regulatory authorities (DAV), legal partners (ApexLaw), and freight forwarders. 2. KEY RESPONSIBILITIES a. B2B Order Processing & Fulfillment - Receive, review, and confirm Purchase Orders (POs) from B2B customers and key retail accounts (e.g., AEON, THAO NGO, MKVN, AHH BEAUTY). - Communicate directly with clients to confirm order details, delivery schedules, and specific fulfillment requirements. - Prepare booking QR codes and issue Delivery Orders (DOs) for confirmed purchase orders. - Prepare and submit Invoice Issuance Request Forms to the Finance/Accounting department. b. Inventory Turnover & Sales Data Management - Update, reconcile, and monitor monthly inventory turnover figures and historical records. - Review and update the overall inventory status for GPVN. - Compile, cross-check, and consolidate product sales data for internal management reporting. c. Import/Export & Customs Documentation - Cross-check product information and SKU codes against Certificates of Origin (C/O) and Commercial Invoices (C/I) for customs declaration filing. - Collect, review, and track the validity periods of Certificates of Free Sale (CFS) and Letters of Authorization (LOA) issued by HQ. - Coordinate with freight forwarders (FWD) to prepare necessary import documentation for upcoming shipments. d. HQ Communication & Regulatory Compliance - Act as the primary liaison to report operational progress, updates, and deliverables in Korean to Headquarters (HQ). - Collaborate with legal advisor (ApexLaw) and HQ to prepare required documentation for Drug Administration of Vietnam (DAV) inspections. - Monitor inspection schedules with DAV and assist in document preparation for cosmetic notifications (FDA / product registrations) as instructed by HQ. 3. JOB REQUIREMENTS - Education: Bachelor's or Associate's degree in Korean Language, Business Administration, International Trade, Foreign Trade, or related fields. - Language Proficiency: Fluent in Korean (business-level written and spoken communication for direct collaboration with HQ). - Experience: 1–3 years of experience in Sales Admin, Back Office Support, Operations Admin, or Import-Export Operations. Technical Skills: - Hands-on experience with B2B order processing workflows (PO verification, DO creation, invoicing requests). - Working knowledge of import-export documentation (C/O, C/I, Packing List, CFS, LOA). - Proficient in MS Office, particularly MS Excel for inventory and sales data consolidation. Soft Skills & Competencies: - High attention to detail and accuracy when matching SKU codes and trade data. - Excellent communication and cross-functional coordination skills (working with Korean HQ, cross-departments, B2B clients, vendors, and authorities).