Global Service Network Development - Develop and execute global service network expansion plans in alignment with business strategy. - Identify, evaluate, and onboard service partners, workshops, and authorized service providers in international markets. - Define and implement global standards for service facilities, tools, equipment, and staffing. - Support contract negotiation and manage service partner performance. Global After-Sales Operations - Establish, implement, and monitor after-sales processes including maintenance, repair, warranty, roadside assistance, and customer support. - Ensure global service partners comply with operational standards, KPIs, and SLAs. - Analyze operational performance and implement continuous improvement initiatives. - Collaborate cross-functionally with Technical, Parts, Quality, Training, and Customer Experience teams. International Market Setup & Operations - Support service readiness and operational setup in new markets. - Provide on-site operational support, coaching, and process implementation. - Resolve complex operational and customer service issues in overseas markets. Reporting & Continuous Improvement - Prepare regular performance and network development reports. - Recommend strategic and operational improvements to enhance service efficiency and customer satisfaction. [Requirements] Mandatory Requirements - Vietnamese nationality. - Bachelor’s degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields. - Minimum 5 years of experience in automotive after-sales, service operations, or service network development. - Strong English proficiency (professional working level required). - Willingness and readiness to relocate and work overseas long-term. - Strong ability to work in multicultural, international environments. Preferred Qualifications - Experience working with global automotive OEMs. - Experience in international service network development. - Knowledge or experience in electric vehicle service operations is a strong advantage. Benefits - Opportunity to work in a fast-growing global EV company - International career and relocation opportunities - Competitive compensation and benefits - Dynamic, innovative, and global working environment - Career growth with global exposure