Role Purpose Responsible for delivering a seamless customer experience by managing order-to-delivery coordination, invoicing support, commercial programme administration, customer payment follow-up and National distribution operations, while ensuring accurate and timely coordination across Sales, Finance, Supply Chain and Commercial teams. Key Responsibilities • Manage customer orders from receipt, validation and approval through delivery, ensuring timely order confirmation and customer communication. • Coordinate with Finance on credit checks, payment terms, invoicing and payment status. • Follow up with Supply Chain/Warehouse on dispatch and delivery, proactively communicating delays or changes. • Administer approved commercial policies, customer incentives, C2 programmes and rebates, including calculations and supporting documentation. • Maintain accurate customer, order, collection and commercial programme records. • Prepare approved payment follow-up / delayed-payment communications and coordinate escalation with Sales and Finance. • Support sell-in/sell-out tracking, reporting and consolidation for Sales and Commercial teams. • Manage National distributors customer operations, including orders, invoicing, agreements, rebates and payment follow-up. • Coordinate approved marketing material PR/PO documentation and distribution to Sales teams. • Ensure all activities comply with approved commercial policies, processes and financial controls. [Requirements] • Bachelor’s degree in business, Commerce, Finance, Supply Chain or related discipline. • 3–6 years' experience in Customer Service, Customer Care, Order Management, Sales Operations or Commercial Operations. • Strong experience in order processing, customer coordination and cross-functional follow-up. • Good understanding of invoicing, credit, rebates and commercial processes. • Strong Excel/ERP and reporting skills. • Excellent communication, stakeholder management and problem-solving skills. • Highly organized, detail-oriented and proactive with strong ownership. • Experience in a FMCG, manufacturing, agriculture or distribution environment will be an advantage. Benefits: - Full social insurance after probation - 12 annual leave days - Health insurance - Company-provided laptop - 13th-month salary