Job Summary The Shipping Manager will be responsible for managing and supervising all import/export activities, customs clearance operations, EPE compliance, and logistics coordination to ensure smooth and compliant business operations. KEY RESPONSIBILITIES: Import & Export Operations: • Supervise and manage daily import/export operations for manufacturing activities. • Ensure all import/export documentation and customs declarations are accurate and compliant with Vietnamese regulations. • Coordinate with freight forwarders, customs brokers, suppliers, and internal departments to ensure smooth shipment operations. • Monitor shipment schedules and resolve customs clearance or logistics issues in a timely manner. SOP & Compliance Management: • Develop and implement standard operating procedures (SOPs) for import/export and customs clearance activities. • Ensure compliance with EPE (Export Processing Enterprise) regulations. • Keep updated with customs regulations and trade compliance requirements. Team Management: • Lead and supervise a team of 6 or more members. • Assign tasks, monitor team performance, and provide coaching/training to team members. • Coordinate cross-functional communication with Sales, Warehouse, Purchasing, and Accounting departments. Problem Solving & Operational Support: • Handle urgent operational issues and provide effective solutions. • Ensure all tasks are completed accurately and within deadlines under a high-pressure environment. [Requirements] • Bachelor’s degree or above, preferably in Logistics, International Trade, Supply Chain, or related fields. • At least 5 years of working experience in manufacturing companies. • Minimum 3 years of the same position. • Strong knowledge of import/export procedures, customs regulations, and customs handbook reconciliation processes. • Experience working in EPE companies is highly preferred. • Good command of English or Chinese (Mandarin). • Strong data collection, reporting, and analytical skills. • Ability to work independently while maintaining strong teamwork and collaboration. • Good problem-solving and emergency handling capabilities. • Strong organizational skills, time management, and ability to work efficiently under pressure.