Responsibilities: • Provide training for new hires to help them to be well-equipped with program knowledge & Soft skills, preparing them for real-life situations. • Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions to maintain agents' quality. • Identifying and resolving quality issues, addressing root causes to build an appropriate action plan to maintain SOPs. • Prepared new hires for obtaining and maintaining employment by training coping strategies, goal setting, communication skills, time management and problem-solving skills to utilize in a professional setting. • Trained and validated of trainees with respect to their performance against established training objectives and recommendation of additional skill requirements as needed. [Requirements] • >1 year experience in Training/Teaching/Education background • Mandarin fluently + English communication • Experience in offline training newbie is a plus. • Ability to mentor, coach and provide direction to a team of employees • Willingness to work a flexible schedule