1. ROLE PURPOSE To ensure seamless, fully compliant, and timely customs clearance and freight operations. The role serves as a primary operational contact point between Clients, Customs Authorities, Vendors, and Internal Teams - delivering high-quality logistics services, maintaining strict regulatory compliance, optimizing operational costs, and driving strong customer satisfaction. 2. KEY ACCOUNTABILITIES A. Customs Clearance Operations Coordination: • Client Engagement: - Act as the direct operational contact point for clients regarding customs clearance procedures. - Proactively communicate with clients to collect required cargo details, product specifications, MSDS, and shipping documents. - Provide professional guidance to clients on customs compliance, regulatory requirements, duty estimates, and necessary import/export permits. • Vendor & Service Provider Coordination: - Contact and coordinate with key vendors (trucking companies, warehouses, inspection centers, handling agents, and port authorities) to schedule and execute clearance and delivery tasks. - Instruct vendors on operational requirements and closely monitor their execution to perform the customs clearance procedures smoothly. • Customs Clearance Execution & Support: - Audit and verify complete import/export documentation packages (Commercial Invoice, Packing List, C/O, B/L, Contracts, Permits, etc.) for accuracy and regulatory compliance. - Prepare and coordinate with vendors / partners to submit e-customs declarations via the VNACCS system across various declaration types (e.g., A11, A12, E31, E62, E52, G11, etc.). - Register and track specialized inspection procedures (quality inspection, chemical declaration, etc.) with relevant government authorities/vendors. - Coordinate closely with the Customs Field Operations team to follow up handling of Yellow and Red Channel inspections. - Assist in resolving customs inquiries regarding valuation, HS Code disputes, or policy queries with customs officers. - Monitor clearance progress to ensure timely customs release, cargo pickup, and final delivery to the client's destination. B. Documentation, Billing: - Complete full documentation packages (checklists, calculation sheets, customs sheets, delivery notes) before passing files to the Finance for job closing. - Issue invoices to clients/agents and review, verify, and post vendor invoices for timely payment processing. - Support the Finance department in monitoring accounts receivable and following up on customer payments. C. Problem Solving & Continuous Improvement: - Proactively resolve operational issues relating to customs procedures, duty calculations, or extra storage/demurrage charges. - Collaborate with Sales, agents, carriers, and customs authorities to continuously improve service delivery standards and minimize cost impacts. - Perform other tasks assigned by the Manager. [Requirements] • Bachelor’s degree in Sales, Business Administration, Foreign Trade, or a relevant field • At least 5 years of relevant experience in import and export operations in international freight forwarding • Solid knowledge/experience in import and export handling is required. Experience in customs clearance and trucking arrangements is an advantage. • Fluent in both spoken and written English. • Proficient in standard Microsoft Office applications. • Strong operational management and problem-solving skills. • Good negotiation skills with both customers and suppliers. • Ability to work independently, under pressure, and overtime to meet deadlines. • Well-disciplined, highly accountable, well-organized, and collaborative with a strong teamwork mindset.