A. Customer Service Management *Operations Management: - Develop delivery plans and schedules for hospitals and partners. - Assign tasks and supervise delivery staff. - Ensure the collection of soiled linen and delivery of clean linen strictly adhere to procedures and schedules. *Process Control: - Supervise the counting, sorting, and processing of laundry items at delivery points. - Monitor and resolve issues promptly, including shortages, missing items, or damage. - Inspect packaging quality, transport conditions, and linen status prior to delivery. *Staff and Asset Management: - Manage transport carts, vehicles, and supporting tools at hospital sites. - Train and onboard new employees on delivery protocols. - Propose additional manpower and working supplies as needed. B. Delivery Management * Feedback & Query Resolution: - Receive feedback and inquiries from hospitals/partners regarding laundry service quality. - Analyze root causes and collaborate with relevant departments to provide solutions. - Report and propose process improvements to enhance customer satisfaction. - Manage contracts and agreed service level terms: - Monitor the execution progress of service contract terms. - Ensure the quality and volume of services provided meet commitments. - Coordinate with departments to accommodate ad-hoc requests from hospitals. * Build and maintain customer relationships: - Maintain good relationships with linen store managers and relevant hospital departments. - Conduct regular and ad-hoc meetings to discuss service quality. - Collect and analyze customer feedback to drive service improvements. - Internal management and reporting: - Prepare periodic reports on customer service operations and propose improvement solutions. - Coordinate with delivery, production departments, and the board of directors to resolve arising issues. - Organize training and guidance for customer service staff on communication and conflict resolution skills. [Requirements] 1. Gender: Male 2. Education: Bachelor’s Degree required 3. Language Skills: Capable of communicating in Japanese or English. 4. Experience: Minimum 3–5 years of experience in logistics or customer service, with at least 2 years in a management position. 5. Preferred Qualifications: - Experience working at Japanese Corporations/Companies or foreign enterprises. - Experience in industrial laundry or hospital services is preferred. Hard Skills: - Team management and operational planning. - Proficient in Microsoft Office (Excel, Word, PowerPoint) and logistics/CRM software. - Problem-solving and customer complaint handling skills. - Basic understanding of service contract management, transport management, and warehousing. Soft Skills: - Strong leadership, communication, and negotiation skills. - Strong organizational skills, with the ability to work both independently and in teams. - Service-oriented mindset, patience, and high attention to detail. Certifications & Languages: - Business English or Japanese capability. Please submit your CV in English or Japanese with a portrait photo attached. - Certifications in logistics management or customer service are a plus. Benefits: 1. Salary: Salary competitive and open to negotiation based on experience and capability. 2. Bonus: 13th-month salary, birthday bonus, public holiday bonuses, and performance-based bonuses according to company policy; 3. Insurance & Health Care: Full participation in Social Insurance, Health Insurance, Unemployment Insurance, and annual health check-ups as prescribed by law.