Working location: Mapletree Binh Duong Logistic Park, 18 L2-1 Tao Luc 5 Street VSIP II, Thu Dau Mot, Binh Duong Working schedule: 5.5 days per week. No shuttle bus to transport from other provinces to the company. RESPONSIBILITIES Daily Operations - Monitor all daily warehouse activities (inbound, outbound, returns) to ensure smooth operations, system accuracy, SLA compliance, and customer delivery requirements. - Instruct, guide, and provide on-the-job training for warehouse staff to ensure compliance with SOPs, WI, quality standards, and productivity targets. - Interact with customers to understand business requirements, order profiles, peak volumes, cut-off times, and special handling needs. - Provide customer support during escalated situations, coordinate internal teams to resolve issues promptly, and manage overall daily workflow to maintain service levels. - Support managers in planning and organizing daily operations, manpower allocation, shift scheduling, and continuous improvement activities. Project Development - Participate in new project setups, including defining operational processes, standardizing procedures, and developing work instructions. - Propose and implement improvement initiatives to enhance operational efficiency. End Results / Accountabilities - Ensure customer KPIs and department KPIs are met. - Ensure all inbound and outbound shipments are planned and executed according to customer requirements. - Maintain customer satisfaction. - Achieve operational KPIs and meet business targets. [Requirements] Education Bachelor’s Degree. Professional Qualifications Preferably with relevant professional certifications. Experience & Skills - 3–4 years of experience in contract logistics or distribution center operations (3PL). - Strong experience managing sizable teams. - Analytical and strategic thinking. - Strong customer service mindset. - Result-oriented, good business sense, and hands-on. - Proactive, detail-minded, and committed to continuous improvement. - Proficient in Microsoft Office, WMS, and TMS. - Good English communication skills (verbal & written). - Can relocate to near the warehouse. BENEFIT: - 15 days annual leave & 7 days sick leave - 2 paid holidays: December 25th & 31st - Comprehensive health insurance (including eligible family members) - 24/7 personal accident & life insurance - Annual performance-based salary review - 13th-month salary & performance bonuses - Training & personal development opportunities