• Independently handle both Export and Import shipments including booking arrangement, documentation, coordination with carriers/agents, and shipment monitoring in compliance with company SOPs and external regulations. • Receive booking requests and shipment information from customers, overseas agents, and sales team; arrange bookings with carriers/airlines/co-loaders/oversea agents and process the shipping with related parties. • Prepare, check, and issue all required shipping documents (B/L, AMS/ACI/ISF filing, pre-alert, import E-manifest, Arrival Notice, D/O release, etc.) to complete the import and export process. • Closely follow shipment and transportation progress, coordinate with related parties to ensure smooth handling, resolve operational issues promptly, and provide timely updates. • Issue Debit Notes to customers/agents and arrange payments to carriers, airlines, and service providers promptly. • Have good knowledge of service offerings to provide the best support to customers. • Maintain accurate system data. • Handle operational problems, customer escalations, and report irregularities promptly to the Manager. • Perform other tasks assigned by the Manager. [Requirements] Qualification: • 3–5 years of experience in forwarding/logistics operations. • Strong hands-on experience in both Export and Import operations. • Experience with TP/EU trade lanes is highly preferred. • Good written English communication skills. • Ability to work independently and collaboratively. • Detail-oriented, proactive, responsible, and able to work under pressure with multitasking capability. • Strong problem-solving skills for operational issues and customer situations. Benefit: • Negotiable salary • Full social insurance salary coverage + Bao Viet health insurance • 12 annual leave days • Annual company trip and health checkup • 13th-month bonus • Laptop provided • Working hours: 8:30–17:30 (Mon–Fri) • Twice-monthly tea break and monthly birthday lunch Work location: Ho Chi Minh Office: Room 1401, 14th Floor, REE Tower, 9 Doan Van Bo Str., Xom Chieu Ward, HCM City, Vietnam