1. Job Purpose Responsible for managing learning operations, LMS administration, training data management, and periodic reporting to ensure effective delivery of learning initiatives and smooth day-to-day operation of Capability Development activities. 2. Key Responsibilities 2.1. Learning Operations & Administration • Coordinate the implementation of training plans and learning activities. • Manage training schedules, learner communications, attendance, and completion tracking. • Coordinate training logistics, documentation, and administrative activities. • Support training-related payment processing and record management. 2.2. LMS Operations • Administer the day-to-day operation of the Learning Management System (LMS) and ensure smooth user experience. • Manage learning content, user accounts, courses, learning records, and data quality within the LMS. • Provide user support, troubleshoot LMS-related issues, and coordinate LMS administration activities. • Participate in LMS enhancement initiatives, including testing (UAT), system updates, and operational readiness activities. 2.3. Learning Data & Reporting: • Maintain and manage training data and learning records. • Prepare and deliver periodic reports, dashboards, and learning KPIs. • Ensure the accuracy, completeness, and integrity of learning data. • Support continuous improvement of reports, dashboards, and data standards. 2.4. Learning Effectiveness, Process Improvement Support: • Collect and prepare data to support learning effectiveness evaluation activities. • Track learning indicators and training outcomes in accordance with established guidelines. • Support the update and maintenance of operating procedures, SOPs, and user guidelines. • Recommend improvements to learning operations processes, reporting processes, and operational efficiency. 2.5. Other Responsibilities • Perform other tasks and responsibilities as assigned by Line Manager and Distribution Leadership team from time to time. [Requirements] 3. Job Requirement: Education • Bachelor’s degree or higher in Human Resources, Education, Economics, Business Administration, Finance, or related fields. Experience • Minimum 3–5 years of experience in Learning & Development / Capability Development/ Training Operations. • Experience in managing learning data, and LMS is preferred. • Experience in insurnace, banking or financial services is an advantage. Skills & Competencies • Strong learning operations, LMS administration, and training coordination capability. • Data management, reporting, and analytical skills with attention to detail. • Strong stakeholder management, collaboration, and continuous improvement mindset. 4. Key Performance Indicators (KPIs) – Suggested • Compliance with training plans, operational standards, and service levels. • Accuracy, completeness, and timely delivery of learning data, reports, and dashboards. • Quality of LMS operations, governance compliance, and audit readiness