1. Technical Support: • Research new product lines to understand the structure and repair process. • Create warranty newsletters, update technical information for the KTV network. • Learn and provide solutions to difficult, complex errors. • Supports a wide range of products: REF (refrigerator), WM (washing machine), AC (air conditioner), AP (air purifier), AV (audio-visual equipment), AO (microwave oven), DW (dishwasher). 2. Technician Training: • Design and implement training courses for technician networks on repair procedures, warranties and technical standards. • Directly teach, guide troubleshooting skills and improve skills. 3. Document Development: • Prepare textbooks, documents, and reports using Excel. • Compose lectures and training slides using PowerPoint. 4. Performance Tracking: • Monitor the work results of KTV, give feedback to improve efficiency and service quality. • Inter-departmental coordination: Work closely with HQ R&D and related departments to ensure consistency on technical standards and repair procedures. • Other tasks under the direction of the Leader [Requirements] - Hold an education degree in Engineering/Electrical-Electronics - Have knowledge in repair/warranty - Approximately 3 years of experience in electrical and mechanical field. - Excel & PowerPoint proficiency is essential - Average English communication skill is desirable (~ TOEIC 500)