Position Overview The HR & Administration Manager owns all people operations and administrative functions, ensuring the company runs efficiently, stays compliant, and remains a place where talented people want to work and grow. This role operates across three interconnected areas: building and maintaining HR systems and processes; managing the day-to-day employee lifecycle; and partnering with leadership on organizational development and workforce planning. This is a hands-on role with a strategic dimension. The right person is equally comfortable designing a performance management framework and resolving a day-to-day HR issue — and understands that both matter equally to a growing organization. Key Responsibilities 1. Talent Acquisition & Onboarding • Own the full recruitment cycle — sourcing, screening, interviewing, offer, and onboarding — across all teams. • Develop and maintain talent pipelines for key and recurring roles; work with recruitment partners when needed. • Strengthen employer branding to attract quality candidates across channels. • Design and continuously improve the onboarding experience to ensure new hires integrate quickly and effectively. 2. Performance Management & Organizational Development • Manage the full performance review cycle — probation, annual appraisal, promotion, and salary review — in coordination with line managers. • Support managers in performance coaching, goal-setting, and handling underperformance. • Develop and maintain career paths, succession plans, and capability frameworks across the organization. • Recommend and implement organizational structure changes when the business requires it. 3. HR Operations & Compliance • Manage employment contracts, personnel records, attendance, leave, and HRIS accurately and in compliance with Vietnamese Labor Law. • Coordinate payroll inputs with Finance; ensure accuracy and timeliness. • Manage the full cycle of social insurance, health insurance, and unemployment insurance (BHXH, BHYT, BHTN) — including monthly declarations, adjustments, new enrolments, terminations, and employee benefit claims — in compliance with Vietnamese law. • Maintain and update the employee handbook, HR policies, and internal regulations (Nội Quy Lao Động), including registration with relevant authorities. • Ensure HR documentation is audit-ready at all times. 4. Employee Relations & Engagement • Serve as the trusted point of contact for employee concerns, disciplinary matters, and conflict resolution — handling sensitive situations with professionalism and fairness. • Design and execute employee engagement initiatives, including team-building activities, internal recognition programs, and company culture projects. • Facilitate clear, transparent communication between management and employees. 5. Learning & Development • Identify capability gaps across teams and develop a practical training plan to address them. • Coordinate internal and external training programs; track participation and effectiveness. • Support leadership development for managers and high-potential team members. 6. Administration & Office Management • Oversee office facilities, assets, and working environment to ensure they effectively support daily operations. • Manage relationships with administrative and HR service vendors; negotiate contracts and maintain service quality. • Plan and execute company events — including Company Trip, Year-End Party, Team Building, and other engagement activities. • Manage employee welfare programs: annual health checks, insurance, gifts, and benefits administration. • Prepare, manage, and control the HR & Administration budget; report against plan regularly. 7. Strategic HR Partnership • Partner with Directors and Managers on workforce planning, organizational design, and people-related decisions. • Provide HR data, insights, and recommendations to support business decisions. • Lead or contribute to HR and organizational improvement projects as assigned by Management. [Requirements] Must Have • 5+ years of HR experience, including at least 2–3 years in an HR Manager or Senior HR role with direct ownership of HR operations. • Solid knowledge of Vietnamese Labor Law and compliance requirements, including employment contracts, Nội Quy Lao Động registration, BHXH, and disciplinary procedures. • Demonstrated experience managing recruitment, performance management, and employee relations independently. • Strong communication and interpersonal skills — able to build trust with employees at all levels and handle sensitive matters with discretion. • Good command of English (reading, writing, and working communication). • Bachelor's degree in Human Resources, Business Administration, or a related field. Preferred • Experience in professional services, consulting, or technology companies. • Experience building HR systems, policies, and frameworks from the ground up. • Experience managing Administration and office operations alongside HR responsibilities. • Experience supporting organizational development, workforce planning, or change management. Other Qualities We Value • Hands-on and proactive — comfortable rolling up their sleeves while also thinking strategically. • High integrity and discretion — trusted with sensitive people and organizational information. • Strong organizational and planning skills — manages multiple workstreams without dropping the ball. • Clear communicator — able to explain HR matters simply and influence without authority. • Commercially aware — understands that HR exists to enable the business, not just to manage process.