Job Objectives: Comprehensively oversee Everich Vietnam’s import operations—to ensure seamless alignment with the Board of Directors' strategic roadmap. I. Core Responsibilities • Oversee end-to-end import operations, including bookings, documentation, customer service, cost control, and full P&L accountability. • Lead and mentor the Import team (comprising documentation and customer service staff). Set clear KPIs, monitor performance, and actively support their professional growth. • Manage relationships with overseas agents and logistics providers; develop and expand strategic partnerships to strengthen the company’s global import network. • Spearhead pricing strategies, lead rate negotiations, and implement initiatives to drive profitability improvement. • Ensure strict compliance with international regulations, trade laws, and local customs procedures. • Generate and analyze comprehensive reports on profit, cost, team performance, and operational efficiency II. Authority • Represent the company in negotiating and executing commercial agreements, logistics service provider contracts, and key operational documentation. • Act as the key liaison with functional authorities (Customs, Port & Airport Authorities, etc.) and strategic partners to resolve critical operational issues efficiently. • Exercise decision-making authority on departmental staffing and personnel matters within assigned management scope. • Oversee departmental budget allocation and authorize internal administrative contracts (procurement, facility management, company events, etc.). • Formulate, standardize, and enforce operational procedures and regulations aligned with the Board of Directors' strategic directives. [Requirements] • Experience: More than 5 years of background in import operations, with specialized expertise in Box / Consolidation (Consol) management. • Management Experience: Prior experience at a Manager level managing Import/ Consol operations, with a clear, demonstrable track record in handling high cargo volumes, maximizing Gross Profit (GP), and leading teams (beyond execution-only experience). • Strong capability in team building, cost and profit control, and driving business growth hand-in-hand with Operations. • Excellent leadership, negotiation, problem-solving, and cross-functional communication skills. • Additional skills: o Business development – oriented mindset. o Problem-solving (Troubleshooting) skills and the ability to work under high pressure. o Systems thinking skills and data-driven management (Excel, ERP/SMS). o Good commercial English/ A second language is an advantage.