• Supervise customer order handling for APAC and Vietnam markets, ensuring compliance with group policies. • Coordinate cross‑functionally to manage daily inquiries on orders, part codes, ETA, stock levels, and credit lines; ensure accurate information flow. • Work with warehouses to secure on‑schedule processing and shipment per agreed shipping modes; monitor daily progress. • Oversee MIV export processes for APAC & VN; identify and resolve critical shipment issues. • Review/approve export shipping documents; liaise with customs and forwarders for clearance and delivery. • Coordinate with agents, suppliers, and MOIT for CO dossiers (Indonesia, Thailand, China). • Check and confirm BL; supervise courier handling and document control; validate Export Control Sheet updates. • Review forwarder debit notes/statements; ensure timely payment requests; manage customer complaints/claims resolution. • Work with Procurement & suppliers on imports; supervise end‑to‑end import flow and mitigate issues. • Review/approve import shipping documents; coordinate customs clearance and delivery to PVN; manage CO collection and tax refund process. • Ensure accurate Import Control Sheet updates; check/approve debit notes for payment • Direct preparation of homologation dossiers (Wheel/Tire/Battery/Mirror/Headlamp/Engine/Frame); coordinate conformity testing with Vietnam Registry; secure daily control‑sheet updates. • Validate B13–A41 cross‑check (clearance/liquid dates, quantities, refundable materials); approve complete B13 refund dossiers (contracts, POs, sales, payments, banking, accounting). • Prepare/review monthly reports on import/export and homologation; verify forwarder reports (Detail Declaration/AMA/Cancellation/CO delay); submit to Controlling/Tax [Requirements] • Bachelor’s degree in Logistics, International Business, International Trade, Import–Export, or similar. • 5-7 years in Logistics, Import–Export, Supply Chain. • Experience working with customs, forwarders, and authorities. • Strong communication, teamwork, problem-solving. • Good Excel. • Good English skills. • Time management, detail-oriented, patient, quick learner. • Ability to train, support and work cross-functionally *** BENEFITS: • Working Hours: Monday to Friday; weekends off (Saturday & Sunday). • Social insurance in accordance with the Labor Law. • Health Insurance: 24/7 coverage. • Annual health check-ups. • Bonuses: 13th-month salary bonus, business performance bonus. • Salary & Recognition: Annual salary increase, Outstanding Employee Award, Long-term Employee Reward. • Leave Policy: 14 days of annual leave, plus 2 summer vacation days. • Work Environment: European-standard workplace that respects individuals, ensures occupational safety, and maintains transparent policies. • Opportunities for training and career advancement to higher position