- Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls. - Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner. - Communicate effectively with customers across multiple regions. - Record all interactions and resolutions accurately to maintain up-to-date support documentation. *Working time: - Work 5 days/week (including weekends, holidays, and Tet). - Weekly shift rotation with 3 shifts following the company’s arrangement: + Shift 1: 6 AM – 2 PM + Shift 2: 2 PM – 10 PM + Shift 3: 10 PM – 6 AM [Requirements] o Must-have: - Good English communication (both written and verbal) - Familiar with MS Office (Word, Excel, Outlook) - Logical thinking and problem-solving skills - Willingness to work rotational shifts (including holidays) - Long-term commitment o Nice-to-have: - Experience in Customer Support, Service Desk, Logistics Operations, ERP Support, Finance/Accounting Operations is an advantage. - Have a good spirit of learning, attitude, and responsibility. - Knowledge of IT/ SQL and databases is a plus **BENEFITS - Well-trained and dedicated to being able to catch the pace smoothly. - Attracted salary based on the ability of the candidate and the general salary framework set by the company. - Salary review every 6 months based on the work performance. - 13th-month salary and bonus for holidays. - Team building once a month. - Company trip once a year. - PVI healthcare insurance. - Full social benefits in accordance with the company and the law of Vietnam. - Professional environment and clear procedures. - Great opportunity to improve English. - Opportunity to learn Logistics and professional management system of project development process.