Key Responsibilities Receive customer calls, inquiries, and technical service requests through phone, email, and other communication channels. Record, categorize, and coordinate technical requests with service engineers, ensuring timely follow-up and resolution. Communicate with customers, partners, and internal teams to provide service updates and coordinate service activities. Manage service processes, including request tracking, documentation, workflow coordination, and case closure. Prepare service reports, presentations, meeting materials, and other operational documentation. Support technical material preparation, spare parts coordination, and administrative activities. Monitor service progress, follow up on pending issues, and support continuous improvement of service operations. [Requirements] Required Qualifications • Bachelor's degree in Business Administration, Languages, Engineering, or related fields. • Good Chinese (Mandarin) and English communication skills, both written and spoken, are required. • Clear, professional speaking voice, good pronunciation, and excellent telephone communication skills. • Strong customer communication, interpersonal, and coordination skills. • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools. • Good organizational skills, attention to detail, and ability to manage multiple tasks. • Previous experience in customer service, service coordination, or administrative support is preferred. • Technical knowledge of Solar PV, BESS, Site Power, or related electrical systems is an advantage. Core Competencies • Customer-oriented mindset with professional communication skills. • Strong coordination, follow-up, and problem-solving abilities. • Good logical thinking, process management, and organizational skills. • Ability to work independently and collaborate effectively with technical teams. • High sense of responsibility, accuracy, and confidentiality.