Operational Execution & Data Integrity: • Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Ocean). • Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity. • Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed. Customer & Stakeholder Support: • Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication. • Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements. • Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information. Process Adherence & Continuous Improvement: • Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality. • Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes. • Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation. [Requirements] • Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory • 3- 5 years of experience in freight forwarding operations, especially mastery of Sea freight. • Good understanding of ocean freight documentation and processes. • Strong attention to detail and a commitment to accuracy in all tasks. • Good problem-solving skills and a proactive approach to work. • Good communication skills in English (both written and spoken). • A team player with a positive attitude and eagerness to learn.