Reporting to: Operations Team Leader & working with the General Manager The Operations Coordinator manages and coordinates inbound & outbound, international & domestic movements by sea freight, air freight, and trucking, including packing, collection, loading, import-export, documentation, and delivery. You'll be the key liaison and communication point between our clients, AGS global offices & partners, freight agencies, customs team, trucking team, shipping lines, and airlines. This is a small, fast-paced team where things move quickly and priorities shift. We're looking for someone who learns fast, adapts on the fly, and is comfortable wearing multiple hats. We're looking for a long-term team member, not a short-term placement. Key responsibilities include: • Managing operations files across origin, freight, destination, and customs clearance • Handling freight bookings and shipment tracking • Job costing and pricing; preparing job cost estimates and calculating freight costs • Coordinating with field packing & customs teams • Maintaining accurate documentation, files, and email correspondence Beyond core freight operations, you'll have the opportunity to expand your skills into other areas of the company's business, including: • Records management • Hospitality logistics • Pet moving & relocation services • International relocations This is a great fit for someone who wants to broaden their logistics expertise beyond traditional freight forwarding. [Requirements] • Vietnamese nationality • Minimum 2 years of relevant experience (freight forwarding, logistics, or operations coordination preferred) • Strong pricing and costing skills, comfortable with Excel, calculating freight rates, preparing costing sheets, and managing margins • Detail-oriented with clear, professional communication skills in English & Vietnamese • Strong administrative skills, comfortable managing high volumes of documentation and email • Good IT skills, including Microsoft Office (especially Excel) and internal/proprietary operations systems • Comfortable learning and working across multiple software platforms • Familiarity with AI tools (e.g., using AI to speed up admin tasks, drafting, or data organization) • Willingness to commit long-term and grow within a small, close-knit team